Privacy Policy

Introduction

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, Institution, Company or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a support ticket or enter information on our site. Provide us with feedback on our products or service to the list above.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to provide better support and service when responding to customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up after correspondance (live chat, email or phone inquiries)

How do we protect your information?

  • We do not use vulnerability scanning and/or scanning to PCI standards.
  • We only provide articles and information. We never ask for credit card numbers.
  • We apply frequent, but random Malware Scanning.
  • We use SSL certificates

We use SSL certificates because even though we are not collecting sensible personal data like home address details or credit card information, our websites are utilizing SSL certificates to protect visitors during their stay on our website. Make sure to use most modern browser technology to allow access and secure communication.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions.
  • In order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. This may affect the user’s experience and some features that make the site more efficient might not function properly. However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

Cookies

Our website utilizes Cookies in order to recognize repeat use of our website by the same user/internet connection subscriber. Cookies are small text files that your internet browser downloads and stores on your computer. They are used to improve the website experience and our services. In most cases these are so-called “Session Cookies” that are deleted once you leave our website.

Cookies may also pass along information used to automatically recognize you. The information obtained is used to improve and expedite your access to the website.

You can prevent cookies from being installed by adjusting the settings on your browser software. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Newsletter

Our website offers the option to subscribe to our newsletter. The Implen newsletter provides periodical information about Implen products and services. To receive our newsletter, we require a valid email address. We will verify the email address provided to determine whether you are the owner of the email address or whether the actual owner of said address is authorized to receive the newsletter. When a visitor subscribes to our newsletter, we will store the IP address as well as the date and time of subscription. This serves to protect you and Implen in the event that a third party improperly, without your knowledge, makes use of your email address to subscribe to the newsletter. We will not collect any other data and the data is used solely for the purpose of receiving our newsletter. Data is never transferred to a third party, nor is any of the data matched to any of the information collected by our website. You may cancel your subscription to the newsletter at any time.

Contacting Us

We offer the option to contact us either by email and/or by completing a website contact form. We also might receive contact information through our authorized local distribution partners. The information provided is stored and used solely for the purpose of facilitating communications with the user about products and services of Implen. Data may be shared with authorized local Implen distribution partners to allow them following up for services and support of Implen products. No data are transferred to other third parties nor is any of this information matched to any data that may be collected by other components of our website.

etracker

Our website uses etracker, a web analysis service from etracker GmbH (Erste Brunnenstraße 1, 20459 Hamburg, Germany) hereinafter referred to as “etracker“. etracker uses cookies that enable a statistical analysis of the utilization of the Implen website by individual users. This service also provides a display of usage-related content or advertisement.

Data generated by etracker are processed and saved solely in Germany by etracker on our behalf and are therefore subject to strict German and European data privacy laws and standards. etracker has been independently audited and certified and was awarded the data privacy quality ePrivacyseal.
Data are processed as per the legal provisions of Art. 6 Paragraph 1 (f) (legitimate interest) of the EU General Data Protection Regulation (EU GDPR). Our legitimate concern following EU GDPR guidelines is the optimization of our online offering and our website. As privacy of our visitors is important to us, data that may allow conclusions to be made about an individual, such as IP addresses and login or device IDs, are anonymized or pseudonymised as soon as possible. The data are not used for other purposes. etracker does not merge them with its own or other data, and they are not passed on to third parties.

You can object to the data processing described above at any time – please click here.

Google Analytics with Anonymization

Our website uses Google Analytics, a web analysis service from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043 USA) hereinafter referred to as “Google“. Google Analytics employs so-called “cookies“, text files that are stored on your computer in order to facilitate an analysis of your use of the site.

The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there. We use Google Analytics with an IP anonymization feature; Google abbreviates and anonymizes your IP address before transferring it from member states of the European Union or signatory states. Google will use this information to evaluate your usage of our site, to compile reports on website activity for us, and to provide other services related to website and internet usage. Google may also transfer this information to third parties if required by law or to the extent data are processed by third party companies on Google´s behalf.

Google confirms that it will never associate your IP address with other data that has been collected by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to get full use of all functionality of our website.

Google also offers a disabling option for most common browsers. If you enable this option, no information regarding your website visit is transmitted to Google Analytics. However, disabling this feature does not prevent the transmission of information to us or to any other web analytics services we may use. For more information about the disabling option provided by Google visit Google Tools

For more information about how to safeguard your data please visit: Google Analytics

Google Remarketing

We utilize the service Google Remarketing, part of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) hereinafter “Google” on our website. Advertisements broadcasted by Google Remarketing may appear for users who have visited our website. Google Remarketing uses cookies for this service and does not collect any personal data.

You can disable this feature by adjusting the appropriate settings following this link.

Facebook Components

Our website employs components provided by facebook.com. Facebook is a service of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA).
Each time our website receives an access request equipped with a Facebook component, the component prompts your browser to download an image of this Facebook component. Through this process, Facebook is informed precisely which page of our website is being visited.

When you access our site while logged into Facebook, Facebook uses information gathered by this component to identify the precise page you are viewing and associates this information to your personal account on Facebook. Whenever you click on the “Like“ button, for example, or enter a comment, this information is transmitted to your personal account on Facebook and stored there. In addition, Facebook is informed of your visit to our website. This occurs regardless of whether you click on a component or not.

If you wish to prevent the transfer and storage of data by Facebook pertaining to you and your interaction with our website, you must first log out of Facebook before visiting our website. Additional information regarding the data protection policies of Facebook, in particular details about the collection and use of data by Facebook, your rights in this regard, as well as the options available to protect your privacy can be found using the following link. An overview of Facebook plugins can be found here .

Twitter Recommendation Components

Our website employs components provided by Twitter. Twitter is a service of Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA).

Each time our website receives an access request equipped with a Twitter component, the component prompts your browser to download an image of this component from Twitter. Through this process, Twitter is informed precisely which page of our website is being visited. We have no control over the amount and extent of data collection that Twitter applies. To the best of our knowledge, Twitter collects the URL of each website accessed as well as the IP address of the user, but does so solely for the purpose of displaying Twitter components. Additional information may be obtained from the Twitter data privacy policy, at this link.

You may change your data privacy settings in your account settings here .

LinkedIn Recommendation Components

Our website employs components provided by the network LinkedIn. LinkedIn is a service of LinkedIn Corporation (2029 Stierlin Court, Mountain View, CA 94043, USA). Each time our website receives an access request equipped with a LinkedIn component, the component prompts your browser to download an image of this component from LinkedIn. Through this process, LinkedIn is informed exactly which page of our website is being accessed. By clicking the LinkedIn “recommend button“ while logged into your LinkedIn account, you can link content from our website to your LinkedIn profile. This allows LinkedIn to associate your visit to our site with your LinkedIn account.

We have no control over the amount or extend of data that LinkedIn collects nor do we have any knowledge of the content of data transferred to LinkedIn. Details on data collection by LinkedIn as well as your rights in this regard and your browser setting options may be obtained from the LinkedIn data privacy policy, which may be accessed here.

YouTube Components with Enhanced Data Protection Mode

On our website we use components (Implen Videos) of YouTube, LLC (901 Cherry Ave., 94066 San Bruno, CA, USA), a company belonging to Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). We have applied the “enhanced data protection mode” option provided by YouTube. When you display a page that has an embedded video, a connection will be made to the YouTube server and the content will appear on the website via communication to your browser.

According to the information provided by YouTube, in “enhanced data protection mode”, data is only transferred to the YouTube server if you watch the embedded videos on our website. If you are logged into YouTube while accessing our site videos, this information will be matched to your YouTube member account. You can prevent this from happening by logging out of your member account before visiting our website.

Further information about data protection by YouTube is provided by Google under the this link.

Google-Adwords

For the purposes of marketing and promotion, our website employs “Google-Adwords” and the analysis service “Conversion-Tracking” from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043 USA) hereinafter referred to as “Google“. If you access our site via a Google ad, so-called “Conversion Cookies” are placed on your computer. If you visit certain pages on our website while a cookie is active, Google and Implen become aware that a user has clicked on ads placed on Google and has been redirected to our site (conversion). Google uses the information obtained from a Conversion Cookie to compile statistics for our website. These statistics provide the total number of users that have clicked on our ad and the pages that have been accessed by a user. Neither Implen nor other advertisers who use “Google-Adwords” receive any kind of information that can be used to personally identify users. “Conversion Cookies” cease to be active after 30 days and are not used to identify you personally. You can prevent the installation of “Conversion Cookies” by applying the appropriate change to your browser settings. Amongst other settings automatic placement of cookies can be deactivated or cookies from the domain “googleadservices.com“ can be blocked.

You can obtain the relevant data privacy policy from Google at the this link.

Userlike (Webchat Plug In)

Our website employs components provided Userlike. Our Webchat Plugin is a service of Userlike UG (a limited liability company) (Probsteigasse 44-46, 50670 Cologne, Germany). In order to use our live chat at our websites you may have to register with your name and/or your email address. We use this data together with the information you transmit via the chat to advise you in the best possible way. When you start our live chat, we temporarily collect and process your IP address. By doing so we are able to identify where your access provider is located which we assume might be also the country where you access our live chat. The purpose of this information is to help Userlike to provide you with a live chat that serves your needs best. The temporally collection of your IP address serves solely this purpose and your IP address will not be stored. Furthermore, Userlike stores the chat record. This avoids the inconvenience of recalling the whole chat history of past chats when you ask for our assistance via live chat but shall also ensure a continuous quality control regarding our live chat.

If you do not want to have your chat record stored please contact us or Userlike and they will delete it immediately.

Information/Cancellation/Deletion

You may contact us if you have questions relating to the collection, processing or use of your personal information. In case you wish to request the correction, blocking or deletion of your personal data, or if you wish to cancel your consent to our data policy, please contact the Implen Team closest to your location. Please note that you have the right to have your personal data corrected or deleted at any time, unless Implen is bound by any legal obligation to retain this data.